GROW REVENUES and BOOST PROFITS by educating your team on the strategies, best practices, benefits and overcoming the challenges in building customer loyalty.
Strategic Engagements’ customised training sessions, workshops and proprietary resources will help your team gain the necessary knowledge and skills to build longer, more PROFITABLE RELATIONSHIPS with your customers.
Success Story: Loyalty Training Leads to Happier Customers
Vietnam’s leading tourism enterprise which owns and manages hotels throughout the country, had little knowledge on branding, customer loyalty and customer engagement hence, they required training on the strategies and best practices in implementing these concepts.
We successfully delivered a customized 3-day loyalty training programme for 20 mid-senior hotel managers teaching them with real life case studies and initiatives. The end result; better equipped staff able to conceptualise and implement memorable experiences for customers leading to higher customer satisfaction and happier guests.